TIP 13 Homework for the Customer
Some other homework for your customer might include going throughout the house to inventory the contents room by room, categorizing each item by source, cost and approximate market value.
TIP 5 Be Exclusive
It's a natural tendency for humans to desire that which they can't have. Exclusivity is an extension of this concept. Use it to get yourself better grade clients.
TIP 9 Basic Information For Clients
Create a file of basic information that can be handed out to clients at their initial interview. It could also be offered in electronic form.
TIP 16 Returning Calls
Teach your client from the start on what to anticipate in terms of returned telephone calls. Respond to your clients. If you cannot take action, have one of your employees telephone. Clients pay a good deal of money for attorneys and attention is deserved by them.
TIP 2 Clients Choose You
21 percent had already understood the lawyer in a different capacity;
TIP 18 Get it Off Your Chest
Customers, notably matrimonial clients, often need a way to tell their story to other people. Think about different forums where a client can get it off his chest. Look at using mediation, social workers, psychologists, Dispute Resolution Officer hearings, Judicial Dispute Resolution conferences and arbitration as possible techniques to allow a client to unload.